Help
There are many reasons why people need to contact us, so to ensure you get to the right team to answer your query efficiently, please select one of the options below. If you select a method of contact that is not applicable, you will receive a response telling you which route to take. Non applicable questions will not be answered.
Appeal
If you wish to appeal a parking charge, you must do this first to the operator; if still not satisfied, you can escalate your case to an independent adjudicator. You can not appeal to the IAS until your appeal has been rejected by the operator.
The process of how to appeal to an operator will be on the parking charge notice.
Complain
If you wish to complain about a member of the IPC, this must be done via the portal. In order to lodge a complaint, you must make it to the member first, before it can be escalated. If you are not satisfied with their response, you can raise it with the IPC. Complaints via email or post will not be accepted. To complain via the portal, please click here.
FAQ
Our FAQ section covers many common asked question, take a look, it is better than you think.
If you are having technical issues with the portal please reach out to: contact@theipc.info. If your parking charge number is not recognised, please reach out to the operator.
If the IAS, or the appeals portal won’t accept your parking charge number, please reach out to the operator.
Technical Help
If you are having any issues with the IAS website, or your parking charge number isn’t recognised, please visit the FAQ section of their website. https://theias.org/faqs
HELP! Technical Issues (IAS)
Motorist Phoneline: Please note, these phones are not manned, but a recorded message is available to provide information.
01565 655467
Help
There are many reasons why people need to contact us, so to ensure you get to the right team to answer your query efficiently, please select one of the options below. If you select a method of contact that is not applicable, you will receive a response telling you which route to take. Non applicable questions will not be answered.
Appeal
Complain
If you wish to complain about a member of the IPC, this must be done via the portal. In order to lodge a complaint, you must make it to the member first, before it can be escalated. If you are not satisfied with their response, you can raise it with the IPC. Complaints via email or post will not be accepted. To complain via the portal, please click here.
FAQ
If you wish to appeal a parking charge, you must do this first to the operator; if still not satisfied, you can escalate your case to an independent adjudicator. You can not appeal to the IAS until your appeal has been rejected by the operator.
The process of how to appeal to an operator will be on the parking charge notice.
Our FAQ section covers many common asked question, take a look, it is better than you think.
Technical Help
If you are having technical issues with the portal please reach out to: contact@theipc.info. If your parking charge number is not recognised, please reach out to the operator.
If the IAS, or the appeals portal won’t accept your parking charge number, please reach out to the operator.
HELP! Technical Issues (IAS)
If you are having any issues with the IAS website, or your parking charge number isn’t recognised, please visit the FAQ section of their website. https://theias.org/faqs
Motorist Phoneline: Please note, these phones are not manned, but a recorded message is available to provide information.
01565 655467