As a Technical Support team member, you will:

- grow an in-depth understanding of the products we offer

- Assist clients with general enquiries, questions and service requests.

- Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems.

- Work with our 2nd line Technical Support to resolve more complex cases

- Ensure clients are kept up to date with progress and timelines

Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment.

Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis

Skills

- Great customer service skills and attention to detail

- A passion for IT

- Excited and ready to learn, looking to continually improve your knowledge

- Excellent communication and listening skills, both verbal and written

- Ability to explain technical concepts to non-technical users

- Proven strong problem-solving skills

- Happy to work independently, as well as in a team in a fast pace environment

Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don’t have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.

Apply here: https://unity5.com/company/careers/

Are you a strategic relationship builder with a knack for driving commercial growth? Do you want to help UK local authorities simplify complex processes through cutting-edge technology?

At Unity5, we are looking for a commercially driven Account Manager to nurture, retain, and expand our valued local government partnerships. In this role, you will become a trusted advisor to Senior Executives and operational leads, representing the voice of our clients internally and delivering tangible value that transforms public services.

What You’ll Do:

Account Management:

* Nurture and grow a dedicated portfolio of UK local authority clients.

* Drive retention, upsell, and cross-sell opportunities through proactive account planning.

* Build deep relationships from operational teams up to senior council leadership.

* Act as a strategic partner, aligning Unity5’s solutions with local government priorities and compliance frameworks through account plans and objective handling.

* Orchestrate internal teams (Support, Product, Implementation) to resolve critical issues and advocate for your clients’ needs.

* Manage effective governance for example through regular account review sessions.

* Facilitate community engagement through user groups, forums, and knowledge-sharing events.

Commercial

* Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, upsell, cross-sell, and providing thought-leadership.

* Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.

* Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.

Cross-functional Collaboration

* Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.

* Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.

* Be the voice of the local authority client internally – advocating for their needs with Product, Development, and Customer Success teams.

* Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.

* Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.

* Engage local authorities in Unity5’s product feedback and roadmap development processes.

What You’ll Need:

* 3+ years of experience in a commercially focused customer role managing a portfolio of accounts (ideally within the public sector).

* Strong commercial acumen with proven negotiation and cross-selling skills.

* Exceptional organisational skills to manage complex client structures and deliver account plans.

* A collaborative mindset with the ability to influence internal teams and lead challenging conversations.

* Proficiency with CRM tools (e.g., HubSpot) and MS Office/Google Workspace.

* A full UK driving licence and a willingness to travel for client visits.

Desirables:

* An understanding of the UK local authority operational landscape.

* Experience in the parking or enforcement sector.

* Familiarity with Unity5 solutions.

Apply here - https://unity5.com/company/careers/

Company Description

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.

This will be maternity cover on a fixed term contract.

Position

Key elements of the role will include:

* The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.

* Analysing case by case data and collating the relevant written response

* You may also be required to operate a customer service phone line to provide advice on how to appeal

* Able to prioritise tasks, work on own initiative and manage a busy workload

* Required to perform to KPI’s

* Good written communication skills

* Accuracy and attention to detail

* Computer experience is required

Requirements

To be successful, you don’t have to have previous experience, however you do need to demonstrate:

* Great written and verbal communication skills

* Self-motivation and an ability to manage your own workload

* Problem solving and decision-making abilities

* Accuracy and strong attention to detail

* The ability to work quickly and accurately

* Sound IT skills – using Outlook, Excel and Word

Other information

Benefits

* Pension scheme

* Monthly incentives

* 29 days holiday (including bank holidays)

* Ongoing training

* Free On-Site Parking

* Company Life Assurance Plan

* Refreshments

* Smart Casual Dress Code

The position offers a starting salary of £24,785pa

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Apply here - https://bristow-and-sutor-group.breezy.hr/p/604eb8fc086301-appeals-handler-fixed-term-contract

About DRP

Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.

About the Team and Role

You will be working alongside the back-office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle

Job Details

Pay: £25,000pa

Full time 37.5 hours, per week

Permanent

Location: Office based, Denton

What you’ll do:

* Dealing with written communication from customers and clients. Reviewing and actioning accounts accordingly. Replying using standard format templates as well as composing bespoke responses

* Action client requests to cancel or reissue Parking Charge Notices

* Assist with opening post, scanning documents onto accounts

* Review and approve car park pictures to approve contravention

* Assistance with any other duties that are within the scope of the job purpose

Requirements:

Skills and competencies we are looking for

* Focussed with a strong moral compass, working to DRP values and ethics

* Act with integrity, with an open, honest, approach

* Strong and effective team player with an inclusive and collaborative approach

* Positive attitude: motivated, with the ability to be flexible and adaptable

* High attention to detail, with good written and verbal communication skills

* Ability to work under pressure and manager multiple tasks effectively

* Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job

* Strong planning and organisational skills with the ability to prioritise and work at pace.

* Comfortable with working autonomously

Benefits

* Welcome working environment

* Casual dress

* Hastee pay, (access to salary before payday)

* Free fruit and drink at all sides

* Employee assistance programme

* Company pension

* Colleague perks scheme

* Christmas Savings scheme

* Free on-site parking

* Death in service benefit

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

Apply here - https://bristow-and-sutor-group.breezy.hr/p/377f79c2336101-written-administrator

Citisense is a traffic design consultancy and traffic data collection company delivering innovative transport solutions to public and private sector clients across the UK.

About the role

We’re looking for a Junior Software Developer with hands-on experience across the MERN stack, Python, and databases, along with foundational exposure to machine learning and cloud platforms. The ideal candidate is comfortable working across the full stack and has practical (not just theoretical) experience applying ML in a real-world or industry setting.

Key responsibilities

* Develop and maintain web applications using React.js (frontend) and Node.js (backend).

* Build and integrate backend services and APIs using Python with a web framework (e.g. Django, Flask, or FastAPI).

* Design, query, and manage relational and NoSQL databases (PostgreSQL, SQL, MongoDB).

* Work on machine learning tasks including object detection, model training, and deployment.

* Deploy and manage applications using basic AWS cloud services.

* Collaborate with cross-functional teams to deliver clean, scalable, and maintainable code.

Required skills

* Frontend: React.js.

* Backend: Node.js, Python (with experience in at least one web framework).

* Databases: PostgreSQL, SQL, MongoDB.

* Machine learning: Practical/industrial experience with object detection, model training, and deployment (not just coursework or personal projects).

* Cloud: Basic working knowledge of AWS.

Nice to have

* Exposure to REST API design and integration.

* Familiarity with version control (Git).

* Understanding of basic DevOps or CI/CD concepts.

Role details

* Job title: Junior Software Developer

* Experience required: 1 to 2 years

* Salary: £35,000 to £45,000

Job Category: Junior Software Developer

Job Type: Full Time

Job Location: London

Apply here - https://www.citisense.com/jobs/junior-software-developer/

Team: Design

Reports to: Head of Design

Location: Fourth Floor, 86–90 Paul Street, London EC2A 4NE — hybrid, 3 days office / 2 days home

Salary: £45,000 – £50,000 per annum, depending on experience

Contract: Full-time, permanent

About Citisense

Citisense is a highways, transport and kerbside strategy consultancy working primarily across London boroughs, delivering traffic engineering, parking and CPZ design, school streets, road safety, active travel and TRO/TMO advice. Our Design team combines civil engineering rigour with strategic and policy insight to help local authority clients deliver safer, better-used streets.

Role Purpose

This is a broad, client-facing role covering traffic engineering design, project management across multiple concurrent schemes, and the interpretation of monitoring and survey data to inform design decisions. The successful candidate will also be expected to flex into strategy and policy-facing work as our project portfolio requires.

Key Responsibilities

Technical design and civil engineering

* Lead and contribute to feasibility and concept design of highways, active travel and traffic schemes, including junction, crossing and cycle route design.

* Apply relevant design standards and guidance (e.g. DMRB, Manual for Streets, LTN 1/20, GG142) to produce technically sound, deliverable designs.

* Use design and analysis software such as AutoCAD, QGIS and vehicle tracking/swept path software to develop and test layouts.

Road safety

* Assess and design for road safety, including collision data review, visibility assessments and the identification of safety interventions.

* Support the development of road safety audits, school streets and 20mph/safety zone schemes.

Data interpretation and monitoring

* Interpret traffic and transport monitoring data — including cycle route usage, turning movement counts and queue length surveys — to inform and validate design decisions.

* Analyse and report on traffic data using tools such as Power BI, translating findings into clear recommendations for clients and internal design teams.

* Design and oversee monitoring and evaluation processes for live schemes, including survey specification and post-implementation review.

Project management

* Manage multiple concurrent projects, balancing programme, budget and client expectations across a varied portfolio of local authority commissions.

* Coordinate site visits, surveys and consultation activity, and manage internal and external stakeholders through project delivery.

* Support bid and fee proposal development, including scoping, resourcing and programme input.

Client and stakeholder engagement

* Act as a confident, credible point of contact for local government clients, building long-term relationships across London boroughs and beyond.

* Lead or support public and stakeholder consultation, including workshops, surveys and written engagement materials.

Strategy and policy

* Contribute to strategy and policy-facing work as required, including transport strategy development, technical note and literature review production, and policy appraisal.

* Adapt comfortably between hands-on technical design and higher-level strategic advice depending on project needs.

Person Specification

Essential

* Degree in Civil Engineering, Transport Planning or a related discipline (or equivalent experience).

* Solid understanding of civil engineering principles as applied to highways and traffic schemes.

* Demonstrable experience of road safety assessment and design.

* Experience working directly with local government clients, ideally London boroughs.

* Proven ability to manage multiple projects simultaneously, on time and on budget.

* Confidence interpreting monitoring and survey data (e.g. cycle counts, turning movements, queue lengths) to inform design.

* Working knowledge of relevant standards and guidance (DMRB, Manual for Streets, LTN 1/20 or equivalent).

* Proficiency in AutoCAD and/or QGIS.

* Strong written and verbal communication skills, with experience producing client-facing reports and technical notes.

Desirable

* Experience of Power BI or similar data analysis/reporting tools.

* Formal project management qualification (e.g. APM PMQ) or equivalent experience.

* Experience of TRO/TMO processes, School Streets or parking and kerbside schemes.

* Exposure to strategy or policy-level transport work, such as local transport strategies or technical literature reviews.

Benefits

* Salary £45,000 – £50,000 depending on experience

* Hybrid working — 3 days in the office, 2 days from home

* 25 days annual leave plus bank holidays

* Standard company pension contribution

* Gym membership

* Professional membership fees paid for a relevant institution (e.g. CIHT, ICE, IHE)

Job Category: Senior Traffic Consultant

Job Type: Full TimePermanent

Job Location: London

Apply here - https://www.citisense.com/jobs/senior-traffic-consultant/

Citisense is a traffic design consultancy and traffic data collection company delivering innovative transport solutions to public and private sector clients across the UK.

We are offering a full-time, permanent role within our Technology & Data Team, focused on turning survey and monitoring data into clear, well-designed reports for councils and other clients. This is a good opportunity for someone who enjoys working with data, asking the right questions of it, and communicating findings in a way that’s easy for non-technical stakeholders to understand.

About this role

As a Reporting & Data Analyst, you will take data from our transport surveys and monitoring projects and turn it into polished, professional reports for local authorities and other clients. This isn’t just about extracting numbers. You’ll be interrogating the data, understanding what it’s really telling us and why, and presenting it in a way that helps councils make informed decisions about their schemes.

This role suits someone who is naturally curious, enjoys problem solving with data, has a good eye for visual design, and can write clearly for a non-technical audience.

You will

* Analyse transport and survey data, asking the right questions to understand the story behind the numbers, not just what they show.

* Build clear, well-designed reports and dashboards for councils and other clients, combining data, maps, and narrative.

* Use QGIS to produce mapping outputs and spatial analysis to support reports.

* Build and maintain dashboards and visualisations in Power BI.

* Work extensively in Excel, including Power Query, to clean, structure, and prepare datasets.

* Use Adobe Creative Suite (InDesign/Illustrator) or Inkscape to polish report layouts and visuals where needed.

* Validate and quality check data before it goes into client facing reports.

* Translate technical findings into plain English narrative that non-specialist readers (e.g. council officers, elected members) can understand and act on.

* Work closely with the wider Technology & Data Team and survey teams to understand context behind the data being reported on.

* Support the creation and maintenance of reporting templates and documentation.

You will be working within a collaborative technology team and will receive mentoring and support as you develop.

What we’re looking for

* Strong analytical skills and a genuinely curious mindset, comfortable asking “why” and digging into data rather than taking it at face value.

* Strong written communication skills, able to turn analysis into a clear, well structured, professionally presented report.

* Strong Excel skills, including Power Query, essential.

* Some knowledge of the UK transport industry. This could be direct experience with transport surveys, or a working understanding of how local authority transport schemes come together (e.g. Low Traffic Neighbourhoods, School Streets, active travel schemes, parking or kerbside management schemes). You don’t need deep technical expertise, but you should understand the basics of what goes into these schemes and why councils commission them.

* Good attention to detail and quality control when handling data destined for client facing outputs.

* Good organisational and time management skills, able to manage multiple reports and deadlines.

* Able to work independently as well as part of a team.

Desirable

* Adobe Creative Suite (InDesign, Illustrator), Canva or Inkscape for report design and visuals.

* Basic scripting/automation experience (e.g. Python) to speed up data preparation.

* Experience with GIS based spatial analysis beyond basic mapping.

* Familiarity with transport planning terminology and processes (e.g. STATS19, Manual for Streets, LTN guidance).

* QGIS experience.

* Power BI experience.

What you’ll gain

* Hands-on experience producing reports that directly inform decisions made by UK local authorities.

* Exposure to a full data to report pipeline: analysis, mapping, visualisation, and narrative writing.

* Development of GIS, Power BI, and data storytelling skills in a real world context.

* An understanding of how technology and data support highways, parking, kerbside management, and traffic engineering projects.

* Mentoring from experienced technical and reporting staff.

* Experience contributing to projects that support councils and organisations across the UK.

Role details

* Duration: Permanent, full-time

* Job type: Reporting & Data Analyst

* Location: London

* Working pattern: Monday to Friday, hybrid working (three days per week in the office)

* Start date: Immediately

* Salary: £28,000 to £35,000 (depending on experience)

Job Category: Reporting & Data Analyst

Job Type: Full Time

Job Location: London

Apply here - https://www.citisense.com/jobs/reporting-data-analyst/

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

We are looking for a highly skilled and proactive European employment and labor law lawyer to join our growing global legal team. You will handle a broad range of European and global employment and labor law issues, including assisting with works council and trade union matters.

In this role, you will report directly to the Senior Counsel, Labor & Employment and partner closely with our People & Culture team and other stakeholders across our fast moving and dynamic global operations. You will advise on day-to-day legal matters, disputes, litigation, projects, and transactions, contribute to devising and implementing our HR and employee relations strategies, and act as a champion for leveraging AI and other technologies to optimize our legal services.

What You’ll Do

Employment and Labor Law Advising

* Provide strategic and day-to-day legal guidance on the full range of European and global labor and employment law matters to our People & Culture team and business leaders. This includes workplace investigations, disciplinary issues and performance management, and terminations, as well as litigation and employee relations issues.

* Draft, negotiate, and advise on employment contracts, senior executive agreements, and other employment and engagement documentation, ensuring they adhere to country-specific legal requirements and anticipate the demands of our business.

* Support and provide advice on the employment and labor aspects of mergers and acquisition and internal restructuring activity, including diligence, works council consultations, and integration under the EU Acquired Rights Directive and TUPE.

Strategic Cross-Functional Partnership

* Assist with complex European and global legal projects and strategic HR initiatives.

* Support the navigation of the European works council and trade union / collective labor requirements and processes.

* Manage external counsel as necessary for specialized matters.

Regulatory Compliance & Litigation

* Proactively monitor and anticipate legislative and regulatory developments across Europe and globally, and provide practical and proactive business guidance to ensure continuous compliance.

* Manage regulatory employment investigations across Europe and globally with external counsel, as necessary.

* Manage the full range of European and global employment claims and disputes, such as wrongful termination, discrimination, harassment, and wage and hour issues, with external counsel as necessary.

Continuous Improvement & Training

* Develop, implement, and improve employment policies, procedures, and playbooks globally to ensure alignment with our company culture, values, and legal and regulatory requirements.

* Proactively embrace and leverage AI and other technologies to drive operational efficiency and enablement across our legal workflows.

* Develop and deliver global training programs for HR professionals, managers, and employees to drive continuous improvement.

What You Will Bring:

* An undergraduate law degree from a reputable European university; additional post-graduate qualifications or certifications in European employment law are highly desirable.

* Active legal credentials or certifications in a European jurisdiction.

* 5+ years of experience handling European labor and employment law issues, ideally with a combination of working in-house at a multinational tech company and at a prestigious European law firm.

* Strong technical knowledge of European employment and labor law and regulations, works council and trade union consultation processes, and country-specific legal frameworks and practice (experience in France is highly desirable).

* First-class business acumen and the ability to align legal strategies with business objectives in order to provide high quality practical advice and guidance to a wide range of global stakeholders.

* Excellent communication skills with the proven ability to simplify complex legal concepts into clear, actionable recommendations.

* Strong curiosity, competence and willingness to embrace AI and emerging technologies to elevate the quality, speed and efficiency of legal work in a fast-moving and dynamic environment.

* Fluency in English; fluency in additional European languages (especially French, German, and Swedish) is highly desirable.

* A collaborative team player mindset.

* Strong attention to detail with a proven track record of effectively multitasking and prioritising in fast-moving and scaling commercial environments.

We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are constantly developing new skills and capabilities. Arrive welcomes those who are passionate about learning and evolving. If this feels like a role where you could do work that excites you and contribute to our growing global business, we hope you’ll apply!

This will be a hybrid role based in London.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Apply here - https://jobs.ashbyhq.com/arrive/0840e90e-704d-4997-9417-ad8318cf9a5d?employmentType=FullTime&locationId=76d61eae-ea5c-49ee-a125-30e851ffc42a

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

An exciting hybrid working opportunity has arisen for a talented and driven Senior Analytics Engineer within our YourParkingSpace business in London (SE1).

The Role

As a Senior Analytics Engineer, you'll play a critical role in shaping and driving the data strategy that powers our analytics, products and commercial decision-making. Beyond building and maintaining robust data infrastructure, you'll act as the bridge between technical delivery and business outcomes, ensuring our data capabilities are aligned with commercial priorities and that stakeholders across the business can confidently rely on data to inform their decisions.

This is a hands-on senior-level role where you'll own data pipelines end to end, from ingesting raw data from multiple sources to transforming and delivering high-quality, analytics-ready datasets. You'll also contribute to the data roadmap, working closely with business stakeholders to understand their needs, prioritise work that delivers the most value, and clearly communicate progress and technical trade-offs.

How to make an impact

* Design, build and maintain end-to-end data pipelines, including ingestion, transformation and delivery of data to analytics and reporting layers.

* Own and improve existing data pipelines, ensuring high reliability, performance and scalability.

* Set up new pipelines for internal and external data sources, selecting appropriate tools and patterns.

* Monitor data quality, accuracy and pipeline health, proactively identifying and resolving issues to ensure high levels of data trust and uptime.

* Implement analytics engineering best practices, including testing, documentation, version control and observability.

* Continuously improve data architecture, modelling and workflows to support growing data volumes and evolving business needs.

* Partner with commercial, product and operational stakeholders to understand their data needs and translate business questions into well-scoped analytics engineering solutions.

* Help shape and prioritise the analytics engineering backlog, balancing technical improvements with high-impact business requirements.

* Define and communicate the data scope for new initiatives, providing clear assessments of feasibility, effort and expected value.

Your background

* 5+ years' experience in Analytics Engineering, BI Engineering or Data Engineering, with experience operating at Senior or Lead level.

* Strong SQL and Python skills, including hands-on experience building and optimising production ELT/ETL pipelines and complex data transformations.

* Experience designing, building and maintaining end-to-end data pipelines using modern data stack technologies.

* Strong understanding of data modelling and analytics-ready datasets, with a focus on data quality, reliability and scalability.

* Experience partnering with commercial, product or operational stakeholders, translating business requirements into effective data solutions and helping prioritise work based on business value.

* Strong communication skills, with the ability to take ownership, influence priorities and explain technical concepts and trade-offs to both technical and non-technical stakeholder

This role is hybrid role based in London (SE1), 3 days in the office per week, 2 days from home.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Apply here - https://jobs.ashbyhq.com/arrive/20f37374-6c69-4704-897f-2c9e151321a3?employmentType=FullTime&locationId=76d61eae-ea5c-49ee-a125-30e851ffc42a

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

Company Overview

YourParkingSpace by Arrive has a mission to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide drivers with a seamless experience that saves them money and opens up a world of parking spaces they never knew existed. For homeowners, businesses, and landlords we provide a comprehensive parking management solution that streamlines operations, maximises utilisation and enhances profitability.

With over 8 million users, and hundreds of thousands of spaces across the UK and beyond, we have been named in The Sunday Times Tech Track 100 as one of Britain’s fastest-growing tech companies and are the UK’s fastest growing direct operator of car parks, strengthening our position as the go-to business for car park operations.

Role Summary

We are looking for a CRM leader to join Arrive on a 12-month fixed-term contract, covering maternity leave. As CRM Senior Manager, you will own the full lifecycle marketing function — setting the strategy, building the roadmap, and driving measurable impact across the CRM channels. You will be the sole business owner of our CRM platform, using behavioural insight to shape how we communicate with customers at every stage of their journey. This is a high-impact, hands-on role that sits at the heart of our Marketing team, with real influence over how YourParkingSpace grows customer lifetime value.

What You’ll Do

Set the strategy and roadmap

* Set the direction for lifecycle marketing to grow customers’ lifetime value, using behavioural insight as the backbone of your strategy.

* Shape your ideas and prioritise the initiatives you believe will have the greatest impact across app, email, and push channels.

Build, ship and learn

* Establish a slick test-and-learn operation so you can ship quickly and scale the winners.

* Stay ahead of the curve, developing our CRM channels in line with emerging industry trends and tools.

Measure CRM outcomes

* Evolve the measurement framework to demonstrate the incremental impact of CRM activity on the business.

* Establish clear attribution and incrementality methodologies, including hold-out testing and A/B experimentation.

Partner with wider teams

* Represent CRM within the wider Marketing department and collaborate cross-functionally with Product, Engineering, and Data teams.

* Use storytelling and data-driven business cases to influence stakeholders and secure support for your key projects.

Work into Head of Product Marketing

* Report into the Head of Department, who oversees all paid and owned marketing channels.

* Manage your projects upwards clearly — showing progress, flagging blockers, and making the case for what you need to move fast.

Own the tools

* Serve as the sole business owner of our CRM platform, ensuring it is fit for purpose and aligned to your strategic goals.

* Work closely with our external partner to make it a relationship of strength, not just a vendor arrangement.

Your Background

* 3+ years of CRM or lifecycle marketing experience, ideally within a consumer tech, marketplace, or high-growth digital business.

* Proven track record of owning a CRM platform end-to-end (e.g. OneSignal, MoEngage, Klaviyo) — you have been the go-to person for how the tool works, what it can do, and how to get the most out of it.

* Deep hands-on experience across email, push notifications, and in-app messaging — you know what good looks like in each channel and how they work together.

* Strong grasp of segmentation, personalisation, and behavioural triggers — you build journeys grounded in customer data, not assumptions.

* Experience building or evolving measurement frameworks, including A/B testing, hold-out groups, and incrementality analysis.

* Comfortable working cross-functionally with Product, Engineering, and Data teams — you can translate marketing goals into technical briefs and earn trust with non-marketing stakeholders.

* A confident communicator who can present strategy, share results, and make a compelling case for investment.

Key Skills

* Strategic thinking — you can zoom out to set direction and zoom in to execute with precision.

* Platform ownership — you take full accountability for your CRM tools and continuously push to get more from them.

* Data literacy — you are comfortable with dashboards, attribution models, and the numbers behind your decisions.

* Test-and-learn mindset — you ship fast, measure honestly, and scale what works without ego.

* Stakeholder influence — you know how to bring people with you, whether that’s a peer in Product or a senior leader who needs a business case.

* Prioritisation — you focus on the 20% of effort that drives 80% of the impact and protect your time accordingly.

Location

Central London office — 3 days per week.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Apply here - https://jobs.ashbyhq.com/arrive/eef5b009-af8d-4cc0-ab7a-7c8ffb6bc357?employmentType=FullTime&locationId=76d61eae-ea5c-49ee-a125-30e851ffc42a

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

As we continue to grow, we are seeking a motivated People Advisor to join our team as a new role within our business, based on a 12 month fixed term contract. This is an exciting opportunity for an individual to provide a focused advisory service, ensuring that professional, proactive, comprehensive and effective HR advice and support it provided to all members of staff.

As an ER/HR Advisor, you will play a key role in supporting the business by providing expert guidance on employee relations matters and HR best practices. You will work closely with managers and employees to ensure fair, consistent, and legally compliant handling of HR issues, while fostering a positive and productive work environment.

Our team is driving excellence and making a positive impact in the parking management sector. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and contribute to the success of the organisation, and this role is key to ensuring they have a thorough approach to all employee relation casework and that all relevant policies and procedures are adhered to in order to ensure the People strategy, objectives and key performance indicators are implemented effectively across the company.

Responsibilities and Duties

You will be the first point of call for all employees, but more than this you should be making the employee experience better within the Agena Group to support our people’s success in their roles. Good to us is someone making suggestions to constantly improve our ways of working, making suggestions on future projects, rolling your sleeves up and getting stuck in! This role comes with a variety of tasks, we won’t list them all, but you certainly won’t be bored.

People Administration:

* Proactively monitor and respond to the HR inbox, keeping to SLA

* Handle general HR inquiries and provide information to employees regarding policies and procedures.

* Assist in maintaining accurate employee records and the HRIS

* Ensure all return to works are complete for cases of absence

* Provide cover during busy periods and leave to the People Services Coordinator.

Employee Relations:

* Serve as the main point of contact for Employee Relation issues, including conduct, capability, absence, performance, disciplinary and grievance matters.

* Support and guide formal HR processes, including investigations, disciplinary and grievance hearings.

* Address and resolve employee concerns, conflicts and inquiries in a timely and professional manner.

* Monitor and analyse ER trends and metrics to identify areas for improvement and proactively address potential issues.

* To assist in the delivery of organisational change initiatives, including staff consultation procedures and TUPE transfers

* To contribute to the development of appropriate HR policies and procedures. Contribute to reviewing HR policies, procedures and working practices

* Coach and train people managers on ER topics and HR policies.

* Work collaboratively with the People Services team and People Managers to promote a positive and inclusive workplace culture.

Compliance:

* Stay up to date on UK employment laws and regulations to ensure the organisation’s compliance.

* Be the compliance champion in the People Services team completing regular internal audits throughout the employment lifecycle process

* Have a continual focus on quality assurance throughout the department

* Ensuring we adhere to all ISO 9001 requirements in the department Assist with change management initiatives, such as restructures or TUPE where required.

HR Policies and Procedures:

* Develop, update and communicate People policies and procedures

* Ensure fair application and enforcement of policies throughout the organisation that adapts to personal circumstances, we want a people first approach, not a policy first approach to our people with a high level of empathy.

* Provide training and coaching to managers on people-related policies and best practices with the rest of the People Services Team.

* Complete Exit Interviews in conjunction with the People Services Coordinator and ensure actions are dealt with accordingly

* Collaborate with the wider People Services team on projects and initiatives that enhance employee engagement and organisational culture.

Who you are

* You will have previous experience in a People team that includes ER casework

* Good knowledge of UK law and HR best practices

* Confident managing multiple stakeholders in a fast-paced environment

* Thrives driving quality assurance and compliance initiatives

* Excels working in a fast-paced environment, we are completely flexible on industries you have worked in, an SME background would be advantageous, but not essential.

Full role details are available on the job description and person specification.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

* Ambitious: we aim for world class service

* Disruptive: we're here to change the industry

* Ethical: we do things for the right reasons

* Insightful: we use research to guide our decisions

* Collaborative: We're better when we work together

* Innovative: we help people see things differently

Other information about the role

Salary:£35,000 per annum

Duration: 12 month FTC

Hours: 40 per week; Monday Friday 9am - 5.30pm

Location: Lancing with hybrid flexibilities

* Our selection process is as follows: Application – Competency Based Interview - 2nd Interview with task

* You must be able to legally live and work in the UK without sponsorship

* The postholder may be required to travel to our site locations for meetings on occasion

Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

* Incremental holiday increases to recognise long service

* 2 volunteering days a year

* Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

* Employee Assistance Programme 24/7 confidential, independent and professional counselling

* Cycle to work scheme

* EV Charging points at office locations

* Regular team/company socials

* Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,** **if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [recruitment@agenagroup.com](mailto:recruitment@agenagroup.com)

(No agency speculative contact – thank you)

Location: Lancing BN15, UK

Job Type: FixedTerm / Fulltime

Sector & Subsector: Human Resources | HR Advisor

Annual Fixed Salary: £35,000

Apply here - 

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

The Head of Transactional Finance is responsible for the accurate, controlled and timely delivery of all transactional finance activity across the group, including accounts payable, bank reconciliations, supplier and inter-systems reconciliations, and the reconciliation and remittance of client parking revenue.

Beyond day-to-day delivery, the role is a key driver of the finance transformation agenda: strengthening the control environment, removing key person dependency, and establishing NetSuite as the single source of truth for financial data. The role holder leads and develops a team of four, owns the maintenance and control of the NetSuite general ledger, and plays a key part in the year-end audit process.

The role will also act as the finance function's AI and automation champion, identifying and delivering innovative technology solutions that release capacity from manual processing into higher value activity.

Responsibilities and Duties

* Lead the end-to-end accounts payable function, ensuring accurate invoice processing, timely payments, and effective cash management.

* Oversee bank, supplier, intercompany and system reconciliations, ensuring accuracy, strong controls, and timely resolution of discrepancies.

* Drive data integrity across financial systems, maintaining high standards of transactional accuracy, governance, and audit compliance.

* Manage the reconciliation and distribution of client parking and PCN revenue shares, ensuring accuracy, transparency, and robust audit trails.

* Oversee software supplier billing processes, ensuring accurate invoicing and efficient query resolution.

* Take ownership of the NetSuite general ledger, supporting system optimisation, automation, and the continued development of NetSuite as the group's financial source of truth.

* Support month-end, year-end and audit activities, contributing to efficient financial close and statutory reporting processes.

* Lead, coach and develop a high-performing transactional finance team, driving accountability, capability development and continuous improvement.

* Champion automation, AI and process improvement initiatives to increase efficiency, reduce manual processes and enhance financial controls.

* Contribute to the wider finance transformation programme, supporting scalable processes, business growth, acquisitions and systems integration.

Who you are

Essential

* Fully qualified accountant (ACA, ACCA, CIMA or equivalent).

* Proven experience leading and developing finance teams in a fast-paced environment.

* Strong background in transactional finance, including accounts payable, reconciliations and financial controls.

* Track record of delivering finance process improvements, automation and system optimisation.

* Experience supporting statutory accounts preparation and external audits.

* Strong ERP and general ledger systems experience.

Desirable

* NetSuite experience, including workflows, saved searches and automation tools.

* Experience within a multi-entity, multi-currency group environment.

* Exposure to acquisitions, finance integrations and transformation programmes.

Skills and Attributes

* Passion for leveraging AI and technology to improve finance processes.

* Strong attention to detail with a robust controls and governance mindset.

* Effective people leader with the ability to coach, develop and motivate teams.

* Proactive, solution-focused approach with a continuous improvement mentality.

* Excellent communication and stakeholder management skills.

* Highly organised, able to manage multiple priorities and deadlines effectively.

* Adaptable and resilient, comfortable operating in a growing and evolving business environment.

Full role responsibilities and person specification details are available on the job description and will be made available at screening and interview stages.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

* Ambitious: we aim for world class service

* Disruptive: we're here to change the industry

* Ethical: we do things for the right reasons

* Insightful: we use research to guide our decisions

* Collaborative: We're better when we work together

* Innovative: we help people see things differently

Other information about the role

Salary: £85,000 - £100,000 per annum

Hours: 40 per week; Monday Friday

Location: Lancing with hybrid flexibilities

Reports to: Finance Director

* Our selection process is as follows: Application – Competency Based Interview - 2nd stage Interview

* You must be able to legally live and work in the UK without sponsorship

* The postholder may be required to travel to external meetings on occasion by the most effective means available

Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

* Incremental holiday increases to recognise long service

* 2 volunteering days a year

* Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

* Employee Assistance Programme 24/7 confidential, independent and professional counselling

* Cycle to work scheme

* EV Charging points at office locations

* Regular team/company socials

* Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [recruitment@agenagroup.com](mailto:recruitment@agenagroup.com)

(No agency speculative contact – thank you)

Location: Lancing, UK

Job Type: Permanent / Fulltime

Sector & Subsector: Finance & Legal | Financial Operations

Annual Fixed Salary: £85,000 - 100000.00

Apply here - https://agenagroup.com/current-vacancies/

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Are you ready to take on a pivotal role where every day brings new challenges and opportunities? We’re on the lookout for a proactive and dedicated individual to join our Sales Support team. As a **Sales Support Executive** you will organise the setup of new business initiatives for our Key Client Accounts, Account Managers, and Senior Sales team. In this fast paced and varied position, no two days will be the same!

Key Responsibilities:

* DeadlineDriven: Prioritize tasks to meet crucial deadlines and targets efficiently.

* Effective Communication: Manage email correspondence, ensuring the team stays informed of all developments.

* Regulatory Compliance: Oversee site compliance in alignment with regulatory bodies and internal procedures.

* Strategic Planning: Develop site plans to support the Validations, Appeals, and Wardens teams.

* Service Coordination: Schedule installations for the Service Delivery team using relevant programs.

* Stakeholder Engagement: Collaborate with both internal and external stakeholders as needed.

* Client Focused: Respond promptly to client inquiries, maintaining a high standard of service.

Who you are

* Team Player: Someone who thrives in a collaborative environment with exceptional organizational skills.

* Effective Communicator: A strong communicator driven to deliver topquality results.

* Positive Attitude: A cando mindset, adaptable to the demands of a dynamic role.

* Calm Under Pressure: Ability to work under pressure and meet tight deadlines with ease.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

* Ambitious: we aim for world class service

* Disruptive: we're here to change the industry

* Ethical: we do things for the right reasons

* Insightful: we use research to guide our decisions

* Collaborative: We're better when we work together

* Innovative: we help people see things differently

Salary: £26,436.80 per annum

Hours: 40 per week; Monday Friday 9am - 5.30pm

Location: Lancing with hybrid flexibilities after probation period

Free onsite parking. Smart casual office dress code.

Additional Information

* Our selection process is as follows: Application – Competency Based Interview

* You must be able to legally live and work in the UK

* The postholder may be required to travel to external meetings on occasion by most effective means available.

Benefits

We know that people do their best work when they feel supported, valued and able to enjoy life beyond work. That's why we've created a benefits package designed to support your wellbeing, development and lifestyle. Through our Enjoy Benefits platform, you'll have access to a wide range of discounts and perks, from gym memberships and childcare support to travel savings, technology offers, health plans and everyday discounts.

You'll also benefit from:

* Enhanced holiday allowance

* Two paid volunteering days each year to support a cause that matters to you

* Employee Assistance Programme – 24/7 confidential, independent and professional support

* Ongoing training, learning and development opportunities, including apprenticeships and professional qualifications

* EV charging facilities

* Free parking at office locations

* Knowledge-sharing sessions through our Lunch & Learn programme

* Regular team and company social events

We believe a great workplace is about more than benefits. It's about creating a culture where people feel connected, supported and able to make a difference.

Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities and much more. You'll also have the opportunity to get involved with our award-winning D&I Committee, helping to shape positive change across our group. As we continue to grow, we're committed to investing in our people, because their success drives ours.

We are proud to hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,** **if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [recruitment@agenagroup.com](mailto:recruitment@agenagroup.com)

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

(No agency speculative contact – thank you)

Location: Lancing, UK

Job Type: Permanent / Fulltime

Sector & Subsector: Business Support | Administration

Annual Fixed Salary: £26,437

Apply here - https://agenagroup.com/current-vacancies/